Features

Every tool an operator needs, in one tab.

XHub replaces the softphone, the notetaker, the training tool and the knowledge base with a single workspace built for tutoring operations.

Capabilities

Seven modules. One screen.

Every workflow your enrolment team runs, built into one workspace and tuned for tutoring.

Telephony, in the browser

Real business number, softphone, voicemail, transfers. No desk hardware, no app installs.

Live AI coaching

Real-time prompts trained on your scripts. Objections, policies, next-best questions.

Auto call notes

Clean summaries, action items and tags written in your house style — seconds after hangup.

Training simulator

New starters practise on a realistic AI parent before they touch a real lead.

Knowledge base

One source of truth for scripts, pricing and programmes — searchable from inside a call.

Outcome enforcement

Every call tagged before the agent moves on. Honest reporting, finally.

Missed-call auto-SMS

Every missed call instantly follows up with a branded SMS — no lead goes cold while you're between calls. Included on Professional and Scale.

Telephony

A real business number, in your browser.

Stop giving parents your personal mobile. Every agent dials, takes calls, leaves outcomes and notes from a single tab — with live transcription and AI assist running alongside the call.

  • Per-agent login & routing
  • Live transcript + AI assist
  • One-click call outcomes
BTA Call Centre dialer with sidebar navigation, live transcript and AI assist
AI coaching

The line you wish you'd said, surfaced in time to say it.

Live AI assist listens to the call and pulls from your scripts, pricing and policy in real time. Trained on your centre's playbook — not a generic SaaS sales script.

  • Objection prompts
  • Policy & pricing lookups
  • Trained on your scripts
Objection detected
Parent said "it's a bit expensive". Acknowledge, then anchor on outcomes — not price.
Next-best question
"What does success look like for Aisha by end of term 2?"
Policy lookup
Sibling discount applies from the 2nd active enrolment, not at quote stage.
Auto notes

Notes written before the agent puts the headset down.

Two seconds after hangup: structured summary, transcript, key intent, next step and follow-up date — all attached to the contact, all editable, all CRM-ready.

  • Recording + searchable transcript
  • Editable summary fields
  • Tied to the contact record
Call history with recording, transcript and notes for a recent call
Training

New starters useful in week one, not week six.

Realistic AI parents practise discovery, objections and outcome capture. Live captions, live scoring, and a coach tip after every turn — scored against your rubric.

  • Custom scenarios
  • Auto-scored rubric
  • Coach tips in real time
Training simulator mid-roleplay with live captions and an 87/100 score
Contacts

Every parent, every conversation — one record.

Each parent contact carries the full call and SMS history, recent activity, notes and outcomes — so the next agent picks up exactly where the last one left off, without re-asking the same questions.

  • Per-contact call & SMS history
  • Inline notes tied to the parent record
  • Status & last-contact at a glance
Contacts list and parent detail with recent call and SMS activity
SMS follow-up

Follow up by SMS without leaving the call workspace.

Inbound SMS from parents lands in the same inbox the agent is already working in. Quick replies for common asks — trial confirmations, term schedules, sibling discount info — keep response times under a minute.

  • Threaded SMS conversations
  • Quick reply templates
  • Linked to the parent record
Three-column SMS inbox with thread list, conversation and contact sidebar
Reporting

What's working, who's working, what to fix.

Live KPIs at the top — calls, talk time, average duration, estimated cost. Daily call volume, outcome mix and a team leaderboard underneath. No spreadsheet exports, no Monday-morning ritual.

  • Per-agent & per-campus views
  • Outcome breakdown
  • Talk-time and cost tracking
Dashboard with KPI cards, weekly bar chart and outcomes pie
How it works

From signup to first live call in a week.

01

Connect your number

We provision a real business number, port your existing one if you have it, and set the routing rules in one onboarding call.

02

Train the assistant

Upload your scripts, programmes and pricing. The assistant indexes them and learns how your centre actually talks.

03

Run from one screen

Your team takes calls in the browser. Live coaching, auto notes, outcome tagging — all in the same workspace.

Ready when you are

Run your centre from one screen.

Book a 20-minute walkthrough. We'll show you the workspace on real call scenarios and send you a written setup plan for your centre.